Privacy Policy

Last updated: April 2026

MOUSA'S SUPERMARKET LIMITED ("we", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Information We Collect

• Contact details: name, email address, phone number, and delivery address.
• Order information: products purchased, service selections, and payment records.
• Technical data: IP address, browser type, and device information (collected via standard server logs).

2. How We Use Your Information

• To process and deliver your orders.
• To communicate with you about your bookings, quotes, and account.
• To improve our website, products, and customer service.
• To comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process personal data on the basis of contractual necessity, legitimate interests, and compliance with legal obligations. Where required, we will obtain your explicit consent before processing sensitive data.

4. Data Sharing

We do not sell your personal data. We may share information with trusted delivery partners and payment processors solely for the purpose of fulfilling your order. All third parties are contractually bound to keep your data secure.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by tax and accounting laws (typically up to 6 years).

6. Your Rights

Under UK data protection law, you have the right to access, correct, erase, restrict, or object to the processing of your personal data. To exercise these rights, please contact us using the details below.

7. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please email mousassupermarket@hotmail.com or write to us at 179-183 Linthorpe Road, Middlesbrough, England, TS1 4AG.